Comcast has increased the speeds of its Internet Essentials plan aimed at low-income earners as of March 16. This involves offering 60 days of free service, after which people will be charged $9.95 per month, and increasing speeds on this plan from 15/2Mbps to 25/3Mbps. The simplest, fastest, and easiest way to the apply for the program is from a mobile device at www.InternetEssentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
AT&T is waiving fees for going over data caps, adding that many of its internet customers already have unlimited data. AT&T will continue to offer internet data to qualifying limited income households for $10 a month. There are two dedicated phone numbers for assistance: English (1-855-220-5211) and Spanish (1-855-220-5225).
Verizon said it will waive late fees for the next 60 days, and keep homes and small businesses connected while they're negatively impacted by the global crisis. You can contact customer service at 1-800-922-0204.
T-Mobile announced that it would be providing unlimited data on all mobile plans for the next 60 days. This includes T-Mobile and Metro customers. It will also be providing an additional 20GB of its mobile hotspot service for the next 60 days, and is offering free international calls to any Level 3-impacted nations worldwide. T-Mobile is increasing its data allowance for free to schools and students who use its EmpowerED digital learning programs, providing 20GB of data per month for the next 60 days. You can contact customer service at 1-800-T-MOBILE.
Sprint announced that it will offer unlimited data for 60 days starting next week. The arrangement will kick in by March 19, and Sprint will also provide customers with an extra 20GB of mobile hotspot data per month for the same time period. Sprint is also waiving late fees and won't terminate services if customers are unable to pay their bill due to the impacts of the coronavirus. Customers who don't pay for mobile hotspot services will get 20GB per month for the next 60 days soon. You can call Sprint Customer Service at 1-888-211-4727.
Clay County District Schools
Clay County District Schools has put in a purchase order for Mobile HotSpots; however, due to the high demand of these items across the country, we do not expect them to arrive in time for the start of this deployment of devices to the home. If you have existing wireless internet at your house, the students can connect the CCDS Chromebook to the home WiFi. If not, the locations listed below will provide wireless access for these devices in the parking lot areas after student virtual instruction begins on March 31st.
- Keystone Heights Jr./Sr. High
- Fleming Island High
- Ridgeview High
- Clay High
- Orange Park High
- Oakleaf High
- Middleburg High
- Wilkinson Elementary
- McRae Elementary
- Additional sites may be added based on demand
Comcast Increase of Access to and Speeds of Internet Essentials to Support Americans Through Coronavirus Pandemic
As our country continues to manage the COVID-19 emergency, we recognize that our company plays an important role in helping our customers stay connected – to their families, their workplaces, their schools, and the latest information about the virus – through the Internet
Recently, we were proud to inform you that we are offering new, low-income, Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3 Mbps.
Thank you for sharing this message. As you continue to spread the word, we ask that you please note that the simplest, fastest, and easiest way to the apply for the program is from a mobile device at www.InternetEssentials.com .
To sign up, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
Please help us spread the word. Our hope is that broader access and faster speeds will help all of our Internet Essentials customers more easily work from home, access educational resources, obtain important government health care alerts, and stay in contact with their families during this difficult time.
Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:
- Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
- No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
- Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
- News, Information and Educational Content on X1: For those with school-age students at home, we’ve created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, we also have created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.
- 24x7 Network Monitoring: Underpinning all of these efforts, Comcast’s technology and engineering teams will continue to work tirelessly to support our network operations. We engineer our network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance our systems and network to ensure they are ready to support customer usage. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.